Shipping policy
Order Processing Time
All orders will be processed within 3 business days. Business days exclude weekends and public holidays. If there is any delay in processing your order, we will notify you promptly.
Shipping Time
Expected delivery time is 5-9 natural days. Please note that shipping times may vary depending on your location and external factors such as customs processing. We will do our best to provide accurate estimates, but we cannot guarantee the exact delivery date.
Worldwide Free Shipping
We offer free shipping on all orders worldwide. Regardless of your location, you won't incur any additional shipping charges. Please be aware that customs duties and taxes may apply, and it is the responsibility of the customer to cover these fees if they occur.
Shipping Regions
We ship our products globally. Whether you are located domestically or internationally, we strive to ensure that our products reach you in a timely and efficient manner. Please note that some remote areas may experience longer shipping times.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status and location of your package during transit. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
Shipping Partners
We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. Our shipping partners may vary depending on your location and the type of product being shipped.
Customs and Duties
For international orders, customs duties and taxes may apply upon arrival in your country. These charges are not included in the product price or shipping cost. It is the customer's responsibility to pay any additional fees imposed by customs. Failure to pay these fees may result in the package being returned to us, and additional shipping charges may apply for resending the package.
If you have any questions or need further assistance regarding the above terms, please feel free to contact our customer service team at any time. Thank you for choosing our service.
Contact US:
Our customer service working hours (Beijing Time, China):
Mon - Sat, 9:30am - 6:30pm
E-mail: support@icrochetit.com
If you have any questions, please feel free to contact us, we will reply as soon as possible.